Frequently Asked Questions
Q: Can I safely transmit my credit
card information on your site?
A: RUGNOW.com is a PAYPAL Store for
safe and secure shopping. PAYPAL Encrypts all information using the
latest technology available.
Q: How long will it take for
my rug to arrive?
A: Rugs usually arrive within one
to two weeks depending on your geographical location and availability.
Custom made rugs can take up to eight weeks for delivery.
If a rug is on back order you will be informed either by phone or
email. Q: How are your rugs shipped?
A: Our rugs are shipped by UPS
or FedEx ground service.
Q: What do you charge for shipping?
A: Shipping is Free to the continental
USA. Rugs measuring over 9' x 12' may have additional shipping
costs. Please call for details.
Q: Do you ship to Hawaii?
A: We can ship most rugs measuring 8'
x 10' and below. For shipping price info please call us.
Q: Do you ship Internationally?
A: Only to Canada and the Caribbean.
For shipping price information please call us.
Q: What if I don’t
like my rug?
A: You may return your rug for any reason
within 15 days. The 15 days begin from when you first receive
your rug.
Q: How do I arrange for a return?
A: Before you can return your rug you
will need to get a return authorization number (RA#). Please call
us at 1 (888) 478-4669 or email us at returns@rugnow.com to arrange
for a return.
Q: Who pays for the shipping back?
A: All return shipment costs are the responsibility of the customer.
Q: Should I insure my rug for the shipping back?
A: We strongly recommend that you
do.
Q: What types of payment plans do you except?
A: We accept all major credit cards including
Visa, MasterCard, Discover, and American Express. You may also pay
with money order (please contact us if you want to pay with money
order). We do not accept checks.
Q: How can I contact RUGNOW.com?
A: You may contact us via the following:
US Phone: 1(888)4-RUGNOW– 1(888)478-4669
International Phone: (775)883-7888
Email: contact@rugnow.com
Mail:
RUGNOW.COM
Shahram's Fine Persian Rugs
411A N Curry St,
Carson
City, NV 89703, USA
Q: How long will my rug last?
A: There are many factors that can effect
the longevity of an area rug. They include fiber type, weave and density.
Our hand made rugs can last from 60 to as much as 200 years. Hand-tufted
rugs will last from 30 to 60 years depending on quality. Synthetic
fiber rugs will generally not perform as well as woolen rugs over years
of use, they should be replaced about every 10 to 20 years depending
on the quality of the rug.
Q: What is a hand-knotted Rug?
A: Hand-knotted rugs are the finest of
rugs and are the longest lasting. A hand-knotted
rug is constructed by knotting yarn by hand through a loom that has
a hand set warp, then shearing the face of the rug to create a cut
pile. Work on a hand-knotted rug can be very tedious and time consuming,
depending on many factors including the fineness of the knots, whether
the dyes are vegetable dyes, and whether the wool is hand-spun or not.
Hand-knotted rugs may also have an investment factor depending on where
they were made and the design and quality of the rug.
Q: What is a hand-tufted Rug?
A: Hand-tufted rugs resemble more
expensive hand-knotted rugs in intricacy of design, detail and coloring.
A hand tufted rug is constructed by pushing yarns through a heavy
canvas backing, then shearing the face of the rug to create a cut
pile. These rugs are very heavy and extremely dense in weave.
Q: What is a hand-hooked rug?
A: Hand-hooked rugs are made with wool
and are woven using a hand hook, similar in shape to a crochet hook,
to form a looped pile.
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